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At EmailSignaturePro, we strive to make our customers satisfied with the product they’ve purchased from us. If you're having trouble with EmailSignaturePro product or believe it is defective, and/or you’re feeling frustrated, then please submit a forum post to report your defective product and our team will assist you as soon as possible. For damaged template, we will request from you a link and/or a screenshot of the issue to be sent to our support service.

We reserve the right to refuse a refund in following situations:

  • You have changed your mind about an item/subscription.
  • The product(s) was bought by your employee or inmate from your PayPal account which he/she had legal access.
  • It has expired more than a 7 days after purchase and you even didn't add at least one post on EmailSignaturePro forum with a real issue.
  • We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds.
  • EmailSignaturePro offers a full or partial refund within 7 business days starting from the moment when the member makes the payment. In this case EmailSignaturePro has the right to ask questions for the refund and also we have the right to NOT offer the refund if we see reasonable.

    Please also note that:

  • You may cancel your account at any time, however, there are no refunds for cancellation.
  • If you will get a refund (from PayPal) you cannot use downloaded EmailSignaturePro products any more.
  • Refunds can take up to 14 days to reflect in your account.
  • The above notice, also, applies to the license all of our Sign Up plans. Please contact us if you need further information.